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Shipping Information
We Ship Fast
Our fully computerized warehouse system is designed to process and ship your order as quickly as possible. We know that your business depends on timely service, and it is our job to keep you up and running. Our order processing team is committed to filling all in-stock orders within 24 hours, and nearly every order ships the day it is placed. Note: Canadian orders may take up to one week to ship. If you have any comments about the lead time of your order, or the condition in which it arrived, please contact customer service at 888-918-8150, option 1, or email us at support@truckntow.com. We are always working to serve you faster.
Ground Shipments Are Always Free
TrucknTow offers free ground shipments on every order to any shipping address within the contiguous 48 states. Next Day Air, and Second Day Air shipments carry an additional charge, and are available to the contiguous 48 states, Alaska and Hawaii. Shipments to Puerto Rico, the U.S. Virgin Islands and international addresses may require a brokerage or export fee that is not included in the quoted freight charge. Any extra fees are the responsibility of the buyer and will be added to the invoice upon shipment. Some additional charges such as Oversize, or Handling, may apply to Next Day Air, Second Day Air, and international shipments. These special charges are automatically added to your shipping charge. Some heavy items require a freight quote for Next Day Air, Second Day Air, and international shipments. These items typically show a $999.99 shipping charge. If you are quoted a $999.99 shipping charge in your shopping cart, please call us at 888-918-8150, option 1 for the actual shipping cost.
Shipping Hours
Shipments are made on business days only. No orders can be shipped on Saturdays, Sundays or National Holidays. In-stock orders received before 2:00 pm Eastern time on business days ship the same day they are placed. Orders received after 2:00 pm Eastern time will be shipped the following business day. Orders received after 2:00 pm Eastern time on a Friday will ship on the following business day which is usually Monday, unless it is a holiday. If you have any special shipping requirements or if you must have your order shipped today, please contact us by phone at 888-918-8150, option 1. A customer care representative will make sure your shipment arrives as planned.
Delivery Times
Ground shipments are generally delivered within 1 – 5 business days depending where the shipment destination is. Next day and second day orders are delivered in 1 or 2 business days depending on the level of service selected. Weekend days and holidays do not count as business days. For example, a second day order that ships on Thursday will arrive on Monday, not Saturday. Likewise, a next day order that ships on Friday will arrive on the next business day, which is normally Monday, not Saturday. If you require faster service or weekend delivery, please contact our customer service department by phone at 888-918-8150, option 1.
Shipping to Canada
We offer economical ground shipping to all Canadian addresses. Canadian shipments are made once a week by Purolator Courier. The Canadian shipping rate that is calculated in the shopping cart or checkout is a landed cost to your door, and includes all applicable freight charges, taxes and duties.
Important Note for Orders Shipping To A Different Address
For your protection, an order can only be automatically processed if the credit card billing address and shipping address match exactly. Any order being shipped to an address other than the exact billing address on the credit card statement must be manually processed and reviewed. This process, which can take up to 24 hours, is required by most major banks and credit card issuers. A fraud check, IP address and geographical match will be performed to ensure your financial safety. We value our customers, and we pledge to protect them to the fullest extent possible from credit card fraud.
- Sorry, we cannot ship to P.O. Boxes.
- Freight charges are subject to change without notice.